Living Crete Holidays
Living Crete Holidays - Providing you with a first-class escorted holiday or tour to Crete in the Greek Islands

How to book your Living Crete Holiday

To discuss your requirements and check availability please contact us.

We will give you a Booking Reference Number, and hold your booking for 5 working days. Send us your completed Booking Form, with a cheque made out to Living Crete Holidays Ltd, usually for £100 per person, or full payment if you are booking within 77 days (11 weeks) of departure. Some airlines require full payment in order to reserve seats; we will advise you at the time of booking. We will notify you if we have received no communication from you within 5 working days. Payment may also be paid by BACS Transfer, see question 6 below for details.

We will acknowledge receipt of your Booking Form immediately by telephone (or, if you prefer, by email). We will issue you with a Confirmation Invoice which we request that you check carefully. Your Invoice should show details of any Special Requests you have made. It also shows the date by which your Balance should reach us – normally 77 days (11 weeks) before departure.

BOOKING CONDITIONS : OUR AGREEMENT WITH YOU...

some questions you may have ...

1. Do I really need to read this?
Yes; it is extremely important as it forms the basis of a legally binding contract between you (and anyone in your party) and us (Living Crete Holidays Ltd). When booking as the lead name, you confirm that you are authorized to accept, and do accept, on behalf of your party, the terms of our booking conditions, which are governed by English law and the non-exclusive jurisdiction of the English courts. Please read them carefully; they set out both our responsibilities and your own.

2. When does my contract with you come into being?
From the time when we confirm your booking and enter it on our Reservation System.

3. Is there any protection for my holiday money?
Any air holiday which you book with us in the UK is ATOL-protected by the Civil Aviation Authority. Our ATOL Number is 9703. Further information is available on www.atol.org.uk. Briefly, an ATOL safeguards, in the unlikely event of our financial failure, any monies you have paid us, plus the completion of your holiday wherever possible.

4. When and how should I pay for my holiday?
When you book, a deposit, usually of £100, is payable for each person in your party. This may vary, depending on the airline’s booking policy. The balance should reach us no later than 77 days (11weeks) before your departure date. If it does not, your booking may be cancelled; the cancellation charges set out below will apply. The cancellation date is the date on which we receive written confirmation of your wish to cancel, or 15 days after the Balance Due Date, whichever falls earlier.

5. What about my money if I use an agent?
They hold your money on your behalf until we formally confirm your booking, then on our behalf, holding any balance paid by you on your behalf, forwarding it to reach us by the Balance Due Date.

6. Can the price of my holiday change after the issue of my Confirmation Invoice?
Only in exceptional circumstances, including but not restricted to transportation costs (including fuel tax), airfares and any other airline charges relating to your holiday, taxes and dues. We will normally absorb up to 2% of your holiday price, excluding any amendment charges. If the price of your holiday increases by more than 10%, you may cancel and receive a full refund of all monies paid to us, provided that you notify us of your wishes with 10 working days of the issue of your revised invoice. When we notify you of any change, we will also provide details of any available alternatives. No surcharges will be passed on to you after your Balance Due Date except additional charges levied by a government of a country forming part of your holiday.

7. Is it possible for me to alter my holiday arrangements?
If you wish to modify any arrangements after the issue of your Confirmation Invoice, we will make every effort to accommodate you; we cannot, however, guarantee this. The person who signed the Booking Form must notify us in writing. If we can make the requested changes, an administration fee of £10 per booking per occasion, plus any relevant supplements, will apply. After the Balance Due Date, any significant modification, e.g. change of departure date, number of people travelling, is considered a cancellation of the original holiday; charges apply as indicated below. Any such changes to a flight holiday will result in your being considered responsible for any costs incurred by us.

8. What if I want to transfer my booking to another person?
This is normally possible, if we receive reasonable notice and the airline agrees to the change. If not, you are deemed to have cancelled and have to pay for the cancelled and the new ticket. An administration fee of £10 per person will apply, plus any extra costs incurred. You, as lead name, remain responsible for ensuring we receive full payment by the Balance Due Date

9. Am I entitled to cancel my holiday?
Yes, so long as the lead name notifies us in writing, and subject to the cancellation charges below. If you have Cancellation Insurance, you may be able to recover some costs from your Insurers. The date of cancellation is that on which we, or your agent, receive written notification and any travel documents. A reduction in room occupancy, etc., may increase costs for remaining passengers.

10. CANCELLATION CHARGES

Period before departure Amount
More than 77 days Deposit
29-76 days 50%
28-8 days 75%
7-1 days 100%
Departure date or later, including while on holiday 100%

11. Can you make changes to my holiday?
As we make arrangements up to a year in advance, changes are sometimes unavoidable and we reserve the right to make them. We will keep you fully informed at all times. Should we have to make any significant changes, you will be entitled to withdraw from that holiday, and we will offer you, if available, a similar holiday, or a similar holiday at lower cost plus a refund of the difference, or a full refund. It is your responsibility to advise us of your decision as soon as possible so as to minimise inconvenience to yourself and to our other clients

COMPENSATION SCALE FOR SIGNIFICANT CHANGES

Period before departure Amount
More than 77 days Nil
29-76 days £10
15-28 days £15
8-14 days £20
0-7 days £25

Compensation is not payable if a change is due to force majeure – events beyond our control including but not restricted to war or the threat of war, riot, civil strife, terrorist activity, industrial dispute, adverse weather conditions, fire, quarantine, epidemic or health risks, natural or nuclear disasters, technical problems to transport or airport. Should it become necessary to make a significant change to your holiday after departure, we will make every effort to provide alternative arrangements at no extra cost to you. If you have good reason for not accepting these, or we cannot provide you with a suitable alternative, then we will endeavour to arrange transport back to your point of departure or an alternative location which we consider reasonable.

12. How far does your liability to me extend?
We accept responsibility if you or any member of your party is killed or injured as a result of an activity forming part of your holiday arrangements booked with us before departure; if any part of your holiday booked with us in the UK is not of a reasonable standard; if any death or injury is due to any fault on our part or on that of our agents or suppliers acting in the course of their employment by us UNLESS such failure, death or injury is not caused by any fault of ours, our agents or suppliers, or results from any action of yours or someone not connected with your holiday arrangements, or if such failure, death or injury is due to unusual or unforeseen circumstances which we, our agents or suppliers could not reasonably be expected to have foreseen or avoided whilst exercising all due care. We will however in these circumstances offer all advice or assistance which we consider appropriate. You must obtain our written consent before instigating any legal proceedings with which you require our assistance. The maximum amount we allow for this is £5000 per booking, i.e. per party. For claims not involving illness, injury or death our maximum liability to you is the amount which the person involved paid for his/her holiday (not including any amendment fees or administrative costs). We are only liable to this extent if you cannot reasonably be said to have derived any benefit from your holiday. If you or any member of your party suffers illness, injury or death as a result of ship, coach or air transport, our liability is limited by the Athens, Geneva or Warsaw Conventions respectively. Please be aware that the above Conventions may limit or remove the carrier’s financial liability to you. Should we make any payments to you or any member of your party in the event of death, injury or illness, you must assign to us, or to our Insurers, any right you may have to take action against the person or organization responsible for causing the death, injury or illness. Our suppliers’ booking or carriage conditions are legally binding between you and them, and may restrict their liability.

13. Do you have a complaints’ procedure in place?
We recognise that problems may occasionally arise despite our best efforts. Acknowledging and addressing your queries is a vital part of the Living Crete service; we urge you to inform your Tour Manager, who is with you throughout your holiday and on call at all times, of any problem as soon as possible. Your Tour Manager will make every effort to remedy the situation. If the matter is not dealt with to your satisfaction, please ask your Tour Manager to complete a Client Report Form which must be signed by you both as confirmation of accuracy. If, after your holiday, the matter has not been resolved to your satisfaction, please write to us within 14 days quoting your Booking Reference and Client Report Form Numbers. We can only attempt to remedy a situation once we have been made aware of it. In considering our response to your complaint we must take into account when you first drew it to the attention of your Tour Manager. We accept responsibility neither for complaints not mentioned to your Tour Manager as soon as possible, nor for any outside the above parameters.

14. HEALTH AND SAFETY.
The Department of Health’s leaflet, “Health Advice for Travellers”, contains useful information; your doctor is also a good source of advice. You should have your Health Insurance card (formerly E111), which will entitle you to some state-run medical assistance. Crete has an excellent network of privately-run Health Centres (your own Travel Insurance is essential) and medical help of a high standard is readily available. Please inform your Tour Manager immediately in the event of illness or injury. It is of paramount importance that you avoid dehydration by drinking plenty of water and, especially when travelling, only moderate amounts of alcohol; an excess can cause dehydration. Please make a point of consulting your doctor if you have ever had Deep Vein Thrombosis, pulmonary embolism, a family history of clotting conditions, treatment for serious illness e.g. stroke, heart/lung disease; also if you have undergone surgery within the last three months. These are some of the instances in which we require you to supply a Medical Certificate of Fitness to travel. Please inform and update us as necessary regarding any disabilities or special requirements of anyone in your party. We then have the opportunity to check that suitable arrangements are in place. We especially need to know of any mobility problems and/or assistance required, for instance at airports and while boarding and leaving a coach. This enables us to cater for your needs in as full and appropriate a manner as possible. Please let us know if you require a special diet. Please make use of the Special Requests section of your Booking Form; the more information you give us, the better we will be able to meet your needs. It is not always possible to meet all requests, but you may rest assured that we will make every effort to do so. Please keep us up to date with any changes occurring after you have booked; we wish to provide you with a safe and enjoyable holiday experience.

15. CLIENT BEHAVIOUR
We want all our clients to enjoy their Living Crete holiday. We are confident that we can normally rely on all members of our groups not to behave in a way which would detract from the well-being of others, e.g. by disruptive, abusive behaviour, playing excessively loud music or being unacceptably under the influence of alcohol or drugs. If, therefore, we consider the conduct of any member of your party likely to cause damage or distress to our other clients, we reserve, after reasonable consideration, the right to terminate your contract with us, in which case we have no further liability towards you. Smoking is not permitted on our coaches. We appreciate your co-operation in adhering to this policy and structure our coach journeys to ensure reasonable comfort stops.

16. TRAVEL DOCUMENTS
It is your responsibility to ensure that each member of your party arrives at the stated departure point on time and in possession of a valid passport. We cannot accept liability for disruption, loss or expense incurred due to incorrect personal travel documents, late arrival, missed flight etc. In particular, please check that your passport does not expire within 3 months of your anticipated return date. It is the responsibility of non-UK citizens to obtain passport and visa advice from the Greek Consulate before booking a Living Crete holiday. Since the name on any ticket must match the name on the passport, it is essential that you inform us as a matter of urgency of any change of name of any member of your party occurring after you have booked your holiday. We, or your travel agent, will send your itinerary, labels and tickets out approximately two weeks before your travel date. We will inform you when these are sent out and ask you to let us know if you have not received them within 3 working days. It is by keeping us informed, and alerted to any potential difficulties, that you give us the opportunity to provide the quality of service we wish to provide. Living Crete Holidays Ltd reserves the right to modify itineraries, accommodation arrangements, etc., at their discretion in accordance with weather conditions, local events and so on. We further reserve the right to amend or curtail a holiday arrangement if this becomes necessary or advisable due to unforeseen circumstances (force majeure). No refunds can be given in respect of included excursions not taken. Admission fees are included in excursion prices only if so specified in our brochure or on our website. EU citizens ages 65 or over, with ID, are sometimes entitled to reduced entry fees; for this and for general security purposes we suggest that you keep a photocopy of the photo page of your passport on you during your holiday

17. What if I am delayed?
Your travel insurance may cover this. If a flight is delayed, responsibility for your well-being usually lies with the airline.

18. Do I really need Travel Insurance?
Yes. It is essential in case of cancellation charges, medical and associated costs, personal injury and loss of personal property. Please advise us of your insurance details when completing your Booking Form. If you are not adequately insured, we reserve the right to reclaim from you any expense incurred by us whilst assisting you in the event of illness, etc.

19. What if problems occur through no fault of yours?
In the event of illness, injury or death of any member of your party arising from an activity that does not form part of your holiday arrangements booked with us, nor arranged in the UK with us, we will at our discretion render all feasible assistance. Our assistance with any legal proceeding is subject to the conditions set out in Section 12.

20. Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

 

Living Crete Holidays, The Barn, Pentre Parr, Bethlehem Road, Llandeilo Dyfed, Wales,UK, SA19 6YA
Tel: 0800 011 3927
livingcreteholidays.co.uk - Mon 23 Oct 2017 07:20:03